Shipping & Handling Times

Miss Lizzy is a small business run by one person. While I do my very best to package and ship your order quickly, please be aware that orders placed following a collection launch might take a bit longer than usual due to the volume of orders. I also will prioritise Express Post orders. 

Combined Shipping

Combined shipping is not a problem! I know it can be a bit stressful during drops to make sure you grab the earrings you want. If you end up making multiple purchases, just make a note at checkout and I will refund the excess shipping fees. Please note: if you are combining tufted items with earrings, you will be refunded the lower fee to account for the extra bulk/weight.

Shipping Within Australia

Earring orders will, for the most part, be sent via Australia Post. I offer both Standard and Express Post options. You can refer to the Australia Post website for a shipping time guide (your order will ship from Newcastle, NSW).

When shipping bulkier items that are either large or heavy, I will use a courier service, as this is generally the cheapest option for these items. This applies to larger rugs and wall hangings which are rigid, and therefore can't be folded or rolled - including orders that combine jewellery with larger objects. 

Please get in touch BEFORE YOU ORDER if you have any questions regarding shipping - in particular if you are contemplating a rug or wall hanging. We can source a shipping quote for you before you purchase to ensure we can provide you with the best price possible. Otherwise, we have provided shipping costs for these larger items based on quotes obtained at the time of listing.

International Shipping

Dependent upon country, international delivery can vary between 7 - 30 days. We have provided as-accurate as we can shipping costs for international deliveries. As with above, if you are contemplating buying a larger/heavier item, please get in touch before you purchase to ensure we can provide you with the most accurate and reasonable shipping cost possible.

Buyers are responsible for any customs and import taxes that may apply. Miss Lizzy is not responsible for delays due to customs.

A note regarding fees: if your international shipping fee ends up being significantly lower than what you have been charged, we will refund the difference. This can happen on the rare occasion, especially with things changing so rapidly during COVID.

Loss or Damage During Shipping

Miss Lizzy is responsible for any loss or damage of your product up until the point of delivery to your specified address. If any items fail to arrive please let us know immediately. In addition, if any items arrive damaged, please contact us immediately to discuss options - within two business days. We can be contacted at hello@misslizzyshop.com. Please provide photos of the damaged items, shipping materials, etc when you get in touch.